Terms of Service

Effective August 19, 2026

These Terms of Service ("Terms") govern your access to and use of Atlaro, a job tracking and time management application for trades and contractors (the "Service"), provided by Jessica Pelletier, operating as Atlaro ("Atlaro," "we," "us," or "our"). By creating an account or otherwise using the Service, you agree to these Terms. If you are creating an account on behalf of a business or organisation, you are agreeing on that organisation's behalf and confirming you have the authority to do so.

1. The Service

Atlaro lets trades and contracting businesses track jobs, log labour hours, and manage crews. Atlaro is not payroll software, invoicing software, accounting software, or project management software — it tracks job time, and nothing else. We may add, change, or remove features at any time.

2. Accounts

You must provide accurate information when creating an account and keep your login credentials confidential. You are responsible for all activity that happens under your account. Tell us right away at hello@atlaro.app if you suspect unauthorised access.

One Atlaro account can belong to multiple organisations. Roles (worker or admin) are set per organisation, not per account. Admins are responsible for managing who has access to their organisation's data, including inviting, removing, or deactivating team members.

3. Plans, Fees, and Billing

Atlaro offers a free plan and one or more paid plans. Current pricing and plan limits are shown in the app and at checkout. Paid plans are billed in advance on a recurring basis (typically monthly) through our payment processor, Stripe, until cancelled. By subscribing, you authorise us to charge your payment method on file for all applicable fees.

• You can cancel a paid plan at any time through your billing settings; cancellation takes effect at the end of the current billing period, and you keep paid-plan access until then.
• Fees already charged are non-refundable except where required by law or where we state otherwise in writing.
• If a payment fails, we may suspend paid-plan features (such as unlimited workers or export) until the issue is resolved. Your data is not deleted for a failed payment.
• Some plans (for example, a founding-member rate) may be offered to specific individuals at a price not publicly listed. Where we tell you a rate is locked for the lifetime of your subscription, it will not increase for as long as your subscription remains active and in good standing.

4. Free Plan Limits

The free plan is limited to a maximum number of active workers per organisation, shown in the app. Organisation admins do not count toward this limit. Export features (CSV) are available on paid plans only. We may change free-plan limits going forward, but will not reduce them for organisations already actively using the Service without reasonable notice.

5. Your Data

You (or your organisation) own the data you put into Atlaro — job details, time entries, notes, photos, and anything else you or your team enter. You give us a limited licence to host, store, process, and display that data solely to provide the Service to you. We do not sell your data, and we do not use it to train third-party models.

If your organisation's data includes information about your own clients or customers (for example, a client's name, phone number, or billing address entered on a job), you are responsible for having a lawful basis to collect and store that information and for handling it in line with applicable law. See our Privacy Policy for how we handle data generally.

Deleting an organisation is permanent. Once an admin confirms deletion, the organisation's jobs, time entries, notes, and photos are permanently removed and cannot be recovered.

6. Acceptable Use

You agree not to:

• Use the Service for anything illegal, fraudulent, or that infringes someone else's rights;
• Attempt to access another organisation's data without authorisation;
• Reverse engineer, scrape, or interfere with the Service or its infrastructure;
• Upload content you don't have the right to upload, or that is unlawful, harassing, or harmful; or
• Resell or provide the Service to third parties as your own product without our written consent.

We may suspend or terminate accounts that violate these Terms, with notice where practical.

7. Service Availability

We aim to keep Atlaro available and reliable but do not guarantee uninterrupted access. We may perform maintenance, and features may occasionally be unavailable.

8. Disclaimers

The Service is provided "as is" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be error-free or uninterrupted.

9. Limitation of Liability

To the maximum extent permitted by law, Atlaro will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from your use of the Service. Our total liability for any claim relating to the Service will not exceed the amount you paid us in the twelve months before the claim arose.

10. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. Any disputes will be resolved in the courts of Ontario.

11. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we'll notify you (for example, by email or an in-app notice) before they take effect. Continuing to use the Service after changes take effect means you accept the updated Terms.

12. Contact

Questions about these Terms? Email hello@atlaro.app.